Delivery and returns

1. Where we deliver

Within the United Kingdom only, to the address agreed in the order.

2. How orders are sent

By tracked delivery. The products are lyophilised (freeze-dried) powders in sealed vials; they travel in their boxes with protective packaging, at ambient temperature and without cold packs. Each product vial comes with one vial of bacteriostatic water (BAC water) free of charge.

3. Dispatch, delivery times and charges

Dispatch and delivery times and the delivery charge are confirmed in your quotation. Unless agreed otherwise in writing, orders are dispatched after payment has been received. Delivery times are estimates.

4. When your parcel arrives

Check the parcel and the NFC seal on each box, and store the products at 2–8 °C, dry and protected from light, as soon as possible.

5. Damaged, incorrect or opened deliveries

Do not use the product and tell us within 7 days of delivery, with your order reference, the LOT number and photographs of the parcel and the box. Once we have reviewed it, we will send a replacement or refund the price of the affected products, including delivery where the fault is ours.

6. Other returns

Because our products are temperature-sensitive research materials, we cannot take back products once they have left our control. We supply research organisations only, so the consumer cancellation period does not apply.

7. Batch recalls

If a batch is recalled, its status changes in the batch lookup and we contact the customers who received it.

Company details

Company name

KB GOLD LAB LTD

Company number

17532969 · registered in England and Wales

Registered office

Suite Ra01, 195-197 Wood Street, London, Greater London, United Kingdom, E17 3NU

Email

info@kbgoldlab.com